Frequently Asked Questions

Troveloom ships to eligible residential and commercial street addresses within the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO or military addresses, or international destinations.

Standard shipping is currently free for eligible orders delivered within our supported shipping area unless a different shipping charge is clearly displayed before checkout.

Estimated total delivery time is generally 5–7 business days.

• Order processing: 1–2 business days
• Estimated carrier transit: 4–5 business days

Business days generally exclude weekends and U.S. federal holidays. Delivery estimates may be affected by carrier delays, severe weather, high-volume periods, address issues, or other circumstances outside our reasonable control.

Orders begin processing on normal business days after payment and order verification are completed. Because products may be fulfilled from different U.S.-based suppliers or warehouses, processing cutoff times may vary by product and fulfillment location.

Tracking details will be sent to the email address used during checkout once they become available.

A shipping label may be created before the carrier completes its first physical scan, so tracking can take some time to show movement.

If tracking shows an unusual delay or no meaningful movement, contact us at [email protected] with your order number so we can review the shipment.

Contact us as soon as possible before shipment. We will try to request a change or cancellation, but changes cannot be guaranteed once fulfillment processing has started.

Once an order has shipped, it cannot normally be cancelled or redirected.

Yes. Products may be fulfilled from different U.S.-based suppliers or warehouses. Items from the same order may therefore arrive in separate packages and may have different tracking numbers.

Check around the delivery location, entrances, mailbox, garage, household members, neighbors, reception staff, building management, carrier notifications, and any available delivery photograph.

If the package still cannot be located, contact the carrier and then contact Troveloom so we can review the available delivery information and assist with the next appropriate step.

Return or refund requests must be submitted within 30 calendar days from the confirmed delivery date.

Email [email protected] with your order number, the email address used during checkout, and a clear explanation of your request.

If the item is damaged, defective, incorrect, incomplete, or affected by another product issue, we may ask for clear photographs or video.

Wait for authorization and return instructions before sending anything back. Unauthorized returns may be refused.

Eligible non-defective or buyer-remorse returns may be approved within the 30-day request period.

The customer is responsible for return shipping, and a 10% repacking and restocking fee applies to approved non-defective returns.

Contact us within 30 calendar days of confirmed delivery and provide your order information plus photographs or video when requested.

Depending on the approved claim, the available resolution may include a prepaid return label, refund, replacement, or replacement parts.

Do not send a product to our legal business address, a supplier, or a warehouse without prior return authorization.

The correct return instructions and return address, where applicable, will be provided after your request has been reviewed.

Approved refunds are returned to the original payment method used for the order.

Once the refund has been initiated, your bank, card issuer, Stripe, PayPal, or other applicable payment provider may require additional processing time before the funds appear.

Troveloom does not provide a separate written product warranty unless a warranty is expressly stated on the applicable product page.

This does not affect consumer rights or remedies that cannot legally be excluded.

Available payment methods are displayed during checkout. Troveloom currently supports eligible credit and debit card payments processed through Stripe and PayPal where available.

Prices and transactions are displayed and processed in United States dollars (USD) unless another currency is expressly shown during checkout.

Your bank or card issuer may apply its own currency-conversion or international transaction charges.

Check that your payment details, billing address, and available funds are correct. You may contact your bank or card issuer, contact PayPal where applicable, or try another payment method displayed during checkout.

Payment approval or decline decisions may be made by your financial institution, Stripe, PayPal, or fraud-prevention systems and are not fully controlled by Troveloom.

Our website uses HTTPS encryption where supported. Payments are processed by third-party payment providers such as Stripe and PayPal using their own security, authentication, and fraud-prevention systems.

Troveloom does not normally receive or store your complete payment card number or card security code.

No. Troveloom operates as an online retail store and does not offer in-person shopping.

Our United Kingdom legal business address is provided for company identification and official correspondence and is not a retail location or customer return address.

We make reasonable efforts to provide accurate product information. Minor differences may occur because of display settings, photography, lighting, measurement methods, packaging revisions, or manufacturer and supplier updates.

In rare cases, inventory may change after an order has been submitted. If we cannot fulfill an item, we may contact you, cancel the affected item or order, and issue the applicable refund to the original payment method.

Email [email protected] or visit our Contact Us page.

Support hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time.

For faster assistance, include your full name, order number, email address used during checkout, and a brief description of the issue.

For damaged, defective, incorrect, incomplete, or missing items, we may request photographs or video.

Never send complete card numbers, card security codes, banking passwords, or other sensitive financial credentials.

Troveloom is operated by Mukarram Zaheer LTD, company number 15108172, with its legal business address at 11 Maple Avenue, Bolton, England, BL1 6DQ, United Kingdom.