Refund policy
Last updated: August 4, 2026
Troveloom is operated by Mukarram Zaheer LTD, company number 15108172, with its registered office at 11 Maple Avenue, Bolton, England, BL1 6DQ, United Kingdom.
We want our return and refund process to be clear and straightforward. Please review the following terms before requesting a return.
Return Window
Return or refund requests must be submitted within 30 calendar days from the confirmed delivery date.
To request a return, contact us at support@troveloom.com with:
- Your full name
- Order number
- Email address used at checkout
- A brief description of the issue
- Photos or videos when the product is damaged, defective, incorrect, incomplete, or not as described
Returns sent without prior authorization may not be accepted.
Order Cancellations
Cancellation requests may be submitted before an order has shipped.
We will attempt to cancel the order with our fulfillment warehouse, but cancellation cannot be guaranteed after processing has started. If cancellation is successful, a full refund will be issued to the original payment method.
Non-Defective or Change-of-Mind Returns
We conditionally accept non-defective returns within the 30-day return window.
To qualify, the product must be:
- Unused and in resalable condition
- Unassembled, where applicable
- Returned with all parts, accessories, manuals, and packaging
- Free from damage, modification, excessive wear, stains, or misuse
For non-defective returns:
- The customer is responsible for return shipping costs
- A 10% repacking and restocking fee will be deducted
- The refund will equal 90% of the product purchase price
- No prepaid return label will be provided
Free outbound standard shipping will not be charged back as a hidden shipping fee.
Damaged, Defective, Incorrect, or Incomplete Orders
Contact us within 30 days if an item arrives:
- Damaged or broken
- Defective or of unacceptable quality
- Stained or significantly scratched
- Different from the ordered size, color, style, or description
- Incorrect
- Missing parts, accessories, or items
You must provide clear photos or videos of the issue and a photo of the shipping package showing its label.
Depending on the issue, we may offer:
- A full refund
- A replacement item
- Replacement parts or accessories
If the item must be returned, we will provide a prepaid return shipping label. No restocking fee applies to approved damaged, defective, incorrect, or incomplete product claims.
Refund Processing
Approved refunds are issued to the original payment method within 3–5 business days after:
- The returned product is received and inspected; or
- The claim is approved when no return is required
Your bank, card provider, or payment service may require additional time to display the refund in your account.
Delayed Shipments or No Tracking Updates
Contact us if tracking has shown no new movement for more than 7 business days after the shipping label was created.
After investigation, you may be offered:
- A full refund; or
- A replacement order
Approved replacement orders are generally processed or dispatched within 3–5 business days.
This timeframe may be affected by public holidays, severe weather, carrier interruptions, emergencies, or other circumstances outside our reasonable control.
Damaged or Destroyed in Transit
If carrier tracking confirms that a shipment was damaged or destroyed in transit, provide a screenshot or other valid carrier evidence.
After approval, we will offer either:
- A full refund processed within 3–5 business days; or
- A replacement processed or dispatched within 3–5 business days
Packages Returned to Sender
If a package is returned to the fulfillment warehouse for reasons other than an incorrect or incomplete address provided by the customer, we may offer:
- A full refund after the returned package is received; or
- A replacement processed after the returned package is received
If a package is returned because the shipping address supplied during checkout was incorrect, incomplete, or undeliverable, additional reshipping charges may apply.
Marked Delivered but Not Received
If tracking shows the package was delivered but you cannot locate it:
- Check the delivery area, mailbox, household members, neighbors, building management, and any location shown in the delivery confirmation.
- Contact the carrier for delivery details.
- Contact Troveloom so we can review the shipment.
If the carrier delivered the package to an address different from the address provided during checkout, we may issue a refund or replacement after investigation.
If the carrier confirms delivery to the correct shipping address and supplies valid proof of delivery, a refund or replacement is not guaranteed.
Return Address
Approved returns must be sent only after receiving authorization and return instructions.
Authorized Return Warehouse:
4178 East Tanners Church Road
Ellenwood, Georgia 30294
United States
This is a fulfillment return facility and is not Troveloom’s customer support office or registered business address.
Return Abuse and Fraud
We reserve the right to reject a return or refund request where there is reasonable evidence of fraud, return abuse, product substitution, intentional damage, altered items, false claims, or goods not purchased from Troveloom.
This does not affect any rights available under applicable law.
Warranty
Troveloom does not provide a separate written product warranty unless a warranty is expressly stated on the relevant product page.
This does not affect any rights or remedies available under applicable law.
Contact Us
For return or refund assistance:
Email: support@troveloom.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT).