SHOPPING INFORMATION

What if I receive a damaged or defective item?

We strive to ensure that every product meets our quality standards. However, if you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We’ll be happy to assist you with a replacement or refund.

Can I track my order?

Yes, once your order has shipped, you will receive an email with tracking information.

Can I cancel or change my order?

Please contact our customer service team as soon as possible if you need to cancel or make changes to your order.

Do you accept returns?

Yes, I accept returns for defective and non-defective products.
Condition:
Only new products
This includes products that are unopened in original packaging or have never been used

Do you accept exchanges?

No, I don’t accept exchanges.

What is Troveloom's return & refund policy?

We offer a flexible refund policy. If you’re not satisfied with your purchase, you can return it within 14 days for a refund or store credit after receiving your order.

SHOPPING INFORMATION

Is my personal and payment information secure?

Yes, our website uses industry-standard encryption to protect your information. We take the security of your personal information seriously and utilize industry-standard security measures to safeguard your data. You can shop with confidence, knowing that your information is protected.

What forms of payment do you accept?

We accept the following payment methods: American Express, Apple Pay (if applicable), Meta Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa.

Can I modify or change my order after it has been placed?

Yes, modifications or changes to your order are possible if it has not yet been dispatched. Please contact our customer support team at support@troveloom.com with your order details for assistance.

Does Troveloom offer international shipping?

At the moment, Troveloom only offers shipping within the United Kingdom. However, we are continuously exploring options to expand our shipping capabilities in the future.

How do I know if an item is in stock?

If an item is out of stock, it will be marked as “Sold Out” on the product page.

Are your products ethically sourced and environmentally friendly?

Absolutely! We are dedicated to ethical sourcing and sustainability. We maintain close partnerships with our suppliers to ensure fair labor practices and environmentally responsible manufacturing processes. Furthermore, we are constantly seeking ways to diminish our carbon footprint and advocate for eco-friendly initiatives.

BUSINESS INFORMATION

If you have any questions, feedback, or need assistance, feel free to reach out. Our team is always ready to assist you.

CONTACT US FOR ANY QUESTIONS