Last Updated: 06 Dec 2024
This Payment Policy outlines the terms and conditions for payments made on the Troveloom website. By using our website and making a purchase, you agree to these terms.
Payment Methods:
Troveloom offers multiple convenient payment methods to provide a seamless checkout experience:
Credit/Debit Cards:
We accept major credit and debit cards through PayPal, including:
American Express
Apple Pay (if applicable)
Visa
Mastercard
PayPal and Venmo:
Additional payment options such as PayPal and Venmo are available for secure, quick transactions.
Other Payment Options:
Additional payment methods may be available depending on your location. Please check the checkout page for options available in your region.
Currency:
All transactions on Troveloom are processed in British Pounds (GBP). If paying from a different currency, your bank or payment processor may apply conversion fees.
Payment Confirmation:
Upon successful payment, you’ll receive a confirmation email with your order details. Please retain this email as proof of purchase and for your records.
Payment Security:
Troveloom prioritises the security of your payment information. All transactions on our website are encrypted using Secure Socket Layer (SSL) technology to protect your personal and financial data. We do not store credit card details on our servers.
Our Commitment to Your Security:
Secure Transactions: All transactions on Troveloom are encrypted using the latest security protocols to keep your payment details confidential.
PCI Compliance: We adhere strictly to the Payment Card Industry Data Security Standard (PCI DSS), which includes regular security assessments to help defend against threats.
Enhanced Security Measures: We utilise SSL encryption, indicated by the lock icon in your web browser, to protect your data. We may also carry out additional checks during order processing to help prevent fraud.
Tokenization (if applicable): Troveloom may employ tokenization, which replaces your actual card details with a unique identifier (token) during transactions. This ensures your payment information remains secure and is not stored on our servers.
Payment Disputes:
If you experience a payment dispute or unauthorised transaction, please contact our customer support team promptly at support@troveloom.com. We will investigate and work to resolve the issue as swiftly as possible.
Return & Refund Policy:
For details on returns or refunds, please refer to our separate Return & Refund Policy.
Payment Processing Time:
Payment processing times vary by method. Most credit and debit card payments are processed immediately.
Changes to Payment Policy:
Troveloom reserves the right to update this Payment Policy at any time. We will post any updates on our website, so please review this policy periodically.
By using Troveloom and making a payment, you agree to this Payment Policy. If you have questions or concerns, please reach out to our customer support team.
For more details, please review our Privacy Policy and Terms of Service.
Thank you for your trust in Troveloom!
