Last Updated: 27 oct 2024
At Troveloom, we want you to be fully satisfied with your purchase. If you need to return an item, please follow these guidelines:
Return Policy
Do We Accept Returns?
Yes, we accept returns for both defective and non-defective products under the conditions below.
Condition of Items
Items must be in new, unused condition.
Returns are accepted for products in their original packaging, with tags and accessories included.
Return Period
Returns are accepted within 30 days from the delivery date.
Methods for Returns
Email: Contact us at support@troveloom.com with your order number and reason for return.
Live Chat: Use our in-store live chat option, accessible from the chat bubble at the bottom left of our website.
Eligibility for Returns
Items must be unused and in their original condition.
Some items, like personalized or custom-made products, may not be eligible. Check the product description for specific eligibility.
Do you accept exchanges?
No we don’t accept exchanges. Ship back product first then place new order.
How to Return an Item
Contact Us
Reach out to us by email or live chat, providing your order number and the item you wish to return.
Receive Return Authorization
We will issue a Return Authorization Number along with return instructions.
Ship the Item
Send the item back to us following the instructions provided. Unless due to an error on our part or a defective product, return shipping costs are the customer’s responsibility.
Processing Returns
Once received, your return will be inspected. Approved returns will receive an email confirmation, and refunds are typically processed within 7–10 business days to the original payment method.
Restocking fee: No cost their is no restocking fee.
Refund Policy
What is Refunded?
You will receive a full refund for the returned item(minus any original delivery charges).
Refunds are processed to the original payment method within 10 business days after approval.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately. We’ll arrange for a replacement or refund.
Order Cancellations
Orders canceled before shipping are eligible for a full refund, processed within 7-10 business days.
Refund Delays
If 15 business days have passed since approval and you have not received your refund, contact us at support@troveloom.com.
