Last Updated: 15 December 2024
Thank you for shopping at Troveloom! We are dedicated to ensuring a seamless and efficient delivery experience. This Shipping Policy provides essential details on how your Troveloom products will reach you.
Flat Shipping rate
Shipping Cost
We offer flat GBP 5.00£ Standard Shipping on all orders within the United Kingdom,
Delivery Charges: We offer complimentary Standard Free Shipping for all orders within the United Kingdom, with £400 GBP minimum purchase requirements.
Handling, Transit & Order Cut-Off Time
Handling Time
Orders are processed within 1–2 business days after placement.
Transit Time
Once processed, orders will be in transit for approximately 8–10 business days (Monday through Friday).
Order Cut-Off Time
Orders placed before 16:00 GMT (London) will be processed the same day.
Total Estimated Delivery Time in the United Kingdom
Your order is expected to arrive within 9–12 business days (Monday through Friday).
Shipping
Shipping Method
We offer Standard UK Shipping at £ 5 GBP.
Free shipping is a special method which can be triggered with coupons and minimum £400 GBP spends.
Delivery Location
Orders will be delivered to the shipping address provided during checkout.
Order Modifications
For modifications like changes to the shipping address or items, contact us at support@troveloom.com as soon as possible. While we aim to accommodate, modifications may not be possible after shipping.
Lost or Delayed Packages
If your package is lost or delayed, please reach out to us at support@troveloom.com.
Tracking
Order Tracking
You’ll receive a confirmation email with tracking details once your order ships. Track your package in real-time, or visit our “Track Your Order” page.
Tracking Availability
Tracking information is typically available within 24–48 hours after shipment.
Cancellations
You have a limited timeframe to cancel your order post-placement. Cancellations may not be possible once your order is in transit.
Cancellation Process
Contact support@troveloom.com for cancellations within the allowed window.
Refunds for Canceled Orders
Orders canceled within the permitted timeframe will be refunded as per our Return & Refund Policy.
Incorrect Address
Address Verification
It’s the customer’s responsibility to provide accurate shipping details during checkout. Troveloom is not responsible for deliveries to incorrect addresses.
Address Correction
If you spot an address error, contact us before shipping at support@troveloom.com. Additional charges may apply for address corrections after shipping.
Undeliverable Packages
For packages returned due to incorrect addresses, you may be responsible for reshipping fees.
By ordering with Troveloom, you accept the terms in this Shipping Policy. For more information, see our Privacy Policy and Terms of Service.
Estimated Shipping Timelines
United Kingdom
Cut-Off Time: 16:00 GMT
Handling Time: 1–2 Business Days (Monday through Friday)
Transit Time: 8–10 Business Days (Monday through Friday)
Total Estimated Time: 9–12 Business Days (Monday through Friday)
