Frequently Asked Questions

We ship to eligible residential and commercial street addresses within the 48 contiguous United States.

We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO or military addresses, or international destinations.

Standard shipping is free on all eligible orders delivered within the 48 contiguous United States. No minimum order value is required.

The total estimated delivery time is normally 5–7 business days:

• Handling time: 1–2 business days
• Carrier transit time: 4–5 business days

Business days are Monday through Friday and exclude U.S. federal holidays. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, public holidays, emergencies, or other circumstances outside our reasonable control.

Our order cutoff is 12:00 PM Pacific Time, Monday through Friday. Orders placed before the cutoff begin processing on the same business day. Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day.

Tracking information will be sent to the email address provided during checkout after the order has been prepared and transferred for shipment. A label may be created before the carrier performs its first physical scan, so tracking can take additional time to show movement.

Contact us if tracking has shown no new movement for more than 7 business days after the shipping label was created. We will investigate and may offer a replacement or refund where appropriate.

Contact us as soon as possible before the order ships. We will attempt to update or cancel the order with the fulfillment warehouse, but changes and cancellations cannot be guaranteed after processing has started. Once an order has shipped, it cannot normally be cancelled or redirected.

Yes. Depending on product availability and fulfillment location, items in the same order may occasionally ship in separate packages. Available tracking details will be provided for each shipment.

Check the delivery area, mailbox, entrances, garage, household members, neighbors, reception staff, building management, delivery photographs, and carrier notifications. Contact the carrier for additional delivery details, then contact Troveloom if the package remains missing.

If the carrier confirms delivery to a different address, we may provide a refund or replacement after investigation. If the carrier confirms delivery to the correct address and provides valid proof, a refund or replacement is not guaranteed.

Return or refund requests must be submitted within 30 calendar days from the confirmed delivery date.

Email support@troveloom.com with your full name, order number, checkout email address, and a brief explanation. Include clear photos or videos when the item is damaged, defective, incorrect, incomplete, or not as described.

Wait for authorization and return instructions before sending anything back. Unauthorized returns may not be accepted.

Eligible non-defective returns may be accepted within the 30-day window if the item is unused, unassembled where applicable, in resalable condition, and returned with all parts, accessories, manuals, and packaging.

The customer is responsible for return shipping, and a 10% repacking and restocking fee is deducted. The approved refund equals 90% of the product purchase price. No prepaid label is provided for change-of-mind returns.

Contact us within 30 days and provide clear photos or videos of the issue plus a photograph of the shipping package showing its label. Depending on the approved claim, we may provide a full refund, replacement, replacement parts, or accessories.

If the product must be returned, we will provide a prepaid return label. No restocking fee applies to an approved damaged, defective, incorrect, or incomplete product claim.

Do not send a return until you receive authorization and return instructions. Our legal business address and outbound fulfillment address are not customer return addresses.

Approved refunds are issued to the original payment method within 3–5 business days after the returned product is received and inspected, or after the claim is approved when no return is required. Your bank, card issuer, or payment provider may need additional time to display the refund.

Troveloom does not provide a separate written product warranty unless a warranty is expressly stated on the applicable product page. This does not affect rights or remedies that cannot legally be excluded.

Payments are processed through Shopify Payments. We accept major credit and debit cards displayed during checkout. Depending on your device, browser, location, and eligibility, Shop Pay, Apple Pay, and Google Pay may also be available.

Prices and transactions are processed in United States dollars (USD) unless another currency is expressly displayed during checkout. Your bank may apply currency-conversion or international transaction fees, which are not controlled by Troveloom.

Check that the card details, billing address, and available funds are correct. You can contact your bank or try another method displayed during checkout. Troveloom does not control approval or decline decisions made by banks, card issuers, or payment providers.

Payments are processed through Shopify Payments using encrypted payment technology. Troveloom does not receive or store your complete credit or debit card number or card security code.

No. Troveloom operates as an online retail store and does not offer in-person shopping. Our UK legal business address is provided for business identification and official correspondence and is not a retail store or return address.

Email support@troveloom.com or use our Contact Us page.

Support hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time. We aim to respond within one business day.

For faster assistance, include your full name, order number, email address used during checkout, and a brief description of the issue. Include photographs or videos for damaged, defective, incorrect, incomplete, or missing items.

Never send complete card numbers, card security codes, banking passwords, or other sensitive payment credentials.

Troveloom is operated by Mukarram Zaheer LTD, company number 15108172, with its legal business address at 11 Maple Avenue, Bolton, England, BL1 6DQ, United Kingdom.