Request a Return or Refund

Start a Return or Refund Request

We’re here to help. Review the information below, then email our support team with your order details. Please do not send an item back before receiving return authorization and instructions.

Start a Return Request

Before you submit

  • Submit your request within 30 calendar days of the confirmed delivery date.
  • Keep the item, packaging, parts, accessories, and manuals until your request is reviewed.
  • For damaged, defective, incorrect, incomplete, or not-as-described items, include clear photos or videos and a photo of the shipping label.
  • Do not return an item without authorization. Unauthorized returns may not be accepted.

What to include

Order details
Full name, order number, and checkout email address.
Reason for request
Tell us whether the item is damaged, defective, incorrect, incomplete, unwanted, delayed, or missing.
Supporting evidence
Attach clear photos or videos when the claim concerns a product or delivery issue.

Return costs and eligibility

Non-defective or change-of-mind returns

The item must be unused, unassembled where applicable, complete, and in resalable condition. The customer pays return shipping, and a 10% repacking and restocking fee is deducted. The refund equals 90% of the product purchase price.

Damaged, defective, incorrect, or incomplete items

After approval, we may offer a refund, replacement, replacement parts, or accessories. If a return is required, we provide a prepaid return label and no restocking fee applies.

What happens next?

  1. Our support team reviews your request and may ask for additional details.
  2. If approved, we provide the correct return address and instructions. Never send returns to our registered business address or shipping fulfillment location.
  3. Approved refunds are issued to the original payment method within 3–5 business days after the return is received and inspected, or after the claim is approved when no return is required.
  4. Your bank or card provider may take additional time to display the refund.

Need help?

Email support@troveloom.com
Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Read our complete Refund Policy