Shipping policy
Last updated: August 4, 2026
Troveloom is operated by Mukarram Zaheer LTD, a company registered in England and Wales.
We currently provide free standard shipping within the 48 contiguous United States.
Shipping Cost
Free standard shipping is provided on all eligible orders delivered within the 48 contiguous United States.
There is no minimum order value required to qualify for free standard shipping.
Shipping Destinations
We currently ship only to valid residential and commercial street addresses within the 48 contiguous United States.
We do not ship to:
- Alaska
- Hawaii
- U.S. territories
- PO Boxes
- APO/FPO or military addresses
- International destinations
Orders submitted with an unsupported or undeliverable address may be cancelled and refunded.
Order Cutoff Time
Our daily order cutoff time is:
12:00 PM Pacific Time, Monday through Friday
Orders placed before 12:00 PM Pacific Time will begin processing on the same business day.
Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will begin processing on the next business day.
Handling Time
Orders normally require 1–2 business days for verification, preparation, packing, and transfer to the shipping carrier.
Handling days are Monday through Friday, excluding U.S. federal holidays.
Handling time begins after the order has been successfully placed, payment has been authorized, and order verification has been completed.
Transit Time
After an order has been transferred to the carrier, standard transit normally takes 4–5 business days.
Transit time begins when the carrier receives the shipment and does not include order handling time.
Total Estimated Delivery Time
The total estimated delivery time is:
5–7 business days
This estimate consists of:
- Handling time: 1–2 business days
- Transit time: 4–5 business days
Business days are Monday through Friday and do not include weekends or U.S. federal holidays.
Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, public holidays, regional service interruptions, emergencies, or other circumstances outside our reasonable control.
Shipping Method
Orders are shipped using a carrier selected by our fulfillment partner based on the destination, package size, product requirements, and carrier availability.
Customers cannot select a specific shipping carrier during checkout.
Tracking Information
Tracking information will be sent to the email address provided during checkout once the order has been prepared and transferred for shipment.
A shipping label may be created before the carrier performs its first physical scan. Tracking may therefore take additional time to display movement.
Please contact us if tracking has shown no update for more than 7 business days after the shipping label was created.
Order Changes and Cancellations
Cancellation requests are accepted before shipment.
We will attempt to cancel the order with the fulfillment warehouse, but successful cancellation cannot be guaranteed after processing has started.
Once an order has been shipped, it cannot be cancelled or redirected.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact us immediately if an address correction is required. We will attempt to update the address before shipment, but changes cannot be guaranteed after processing has started.
Troveloom is not responsible for delays, failed deliveries, or packages returned because of:
- An incorrect or incomplete address
- A missing apartment, suite, or unit number
- An unsupported PO Box or APO/FPO address
- An address change requested after shipment
- Refusal or failure to accept delivery
If an order is returned because of an incorrect, incomplete, unsupported, or undeliverable address provided by the customer, additional reshipping charges may apply.
Marked Delivered but Not Received
If tracking shows that your order was delivered but you cannot locate it, please:
- Check around the delivery location, entrance, garage, mailbox, or other secure areas.
- Ask household members, neighbors, reception staff, or building management.
- Review any delivery photograph or carrier notification.
- Contact the shipping carrier for additional delivery details.
- Contact Troveloom if the package remains missing.
If the carrier confirms delivery to an address different from the shipping address entered during checkout, we may provide a refund or replacement after investigation.
If the carrier confirms delivery to the correct shipping address and provides valid proof of delivery, a refund or replacement is not guaranteed.
Fulfillment Location
Orders may be dispatched from our third-party fulfillment warehouse located at:
2220 Almond Avenue
Redlands, California 92374
United States
This address is a shipping fulfillment facility only. It is not a customer support office or an authorized return address.
Do not send returns to this address.
Customer Support
For shipping assistance, please contact us using the contact information provided on our Contact Us page.
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
We aim to respond within one business day.