Last updated: August 13, 2026
This Payment Policy explains the payment methods and billing practices used for purchases made through Troveloom.
Accepted payment methods
Payments are securely processed through Shopify Payments. We accept major credit and debit cards displayed as available at checkout. Depending on your device, browser, and location, you may also be able to pay using:
- Shop Pay
- Apple Pay
- Google Pay
Only the payment methods displayed during checkout are available for your order.
Currency
All prices and transactions on Troveloom are processed in United States dollars (USD), unless another currency is expressly displayed at checkout. Your bank or card issuer may apply currency-conversion, international transaction, or other fees. These fees are charged by your financial institution and are not controlled by Troveloom.
Payment authorization and order confirmation
Payment authorization is required before an order can be processed. The total amount shown at checkout—including the product price, shipping charges, discounts, and applicable taxes—will be presented before you place the order.
After a successful payment, you will receive an order-confirmation email at the email address provided during checkout. If you do not receive confirmation, please check your spam or junk folder and contact us.
Payment security
Payments are processed through Shopify Payments using encrypted and secure payment technology. Troveloom does not store your complete credit or debit card number. Payment information is handled by Shopify and the applicable payment provider in accordance with their security and privacy requirements.
Billing information and verification
You are responsible for providing complete and accurate billing, contact, and payment information. To protect customers and prevent unauthorized transactions, an order may be delayed, declined, cancelled, or refunded if payment cannot be authorized or if additional verification is required.
Declined or failed payments
If your payment is declined or fails, please verify that your card details and billing address are correct, contact your bank or payment provider, or use another payment method shown at checkout. Troveloom does not control decisions made by banks, card issuers, or payment providers.
Duplicate or incorrect charges
If you believe you were charged more than once or charged an incorrect amount, contact us promptly with your full name, order number, and a brief description of the issue. Do not send complete card numbers or other sensitive payment credentials.
Refunds
Approved refunds are issued to the original payment method in accordance with our Refund Policy. After a refund is issued, the time required for it to appear in your account depends on your bank or payment provider.
Contact us
For payment or billing questions, email us at support@troveloom.com or use our Contact page. Include your full name, order number, and the email address used at checkout so we can assist you efficiently. Do not include complete card numbers or other sensitive payment credentials.