Privacy policy

Last updated: August 4, 2026

This Privacy Policy describes how Troveloom collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or otherwise use our services.

Troveloom is operated by:

Mukarram Zaheer LTD
11 Maple Avenue
Bolton, England, BL1 6DQ
United Kingdom

For privacy-related questions, contact us at:

Email: support@troveloom.com
Website: https://troveloom.com

1. Personal Information We Collect

Depending on how you use our website and services, we may collect the following categories of personal information.

Information You Provide Directly

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order information
  • Account login information
  • Customer support communications
  • Return, refund, cancellation, or complaint information
  • Photos or videos submitted in connection with a damaged, defective, incorrect, incomplete, or missing order
  • Marketing preferences
  • Any other information you voluntarily provide to us

Payment Information

Payments are processed through Shopify Payments or other payment methods displayed during checkout.

Payment processors may collect payment card details, billing information, authentication information, and transaction-related data.

Troveloom does not normally receive or store your complete payment card number or card security code. Payment information is processed by the applicable payment service provider under its own privacy and security practices.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect information including:

  • Internet Protocol address
  • Browser type and version
  • Device type
  • Operating system
  • Time zone and approximate location
  • Pages viewed
  • Products viewed
  • Search activity
  • Referring website
  • Shopping cart activity
  • Checkout activity
  • Date and time of visits
  • Cookie identifiers
  • Advertising identifiers
  • Website interaction and performance information

Information Received From Third Parties

We may receive information from:

  • Shopify
  • Shopify Payments and other payment processors
  • Shipping carriers
  • Fulfillment warehouses
  • Fraud-prevention and identity-verification providers
  • Analytics providers
  • Advertising and marketing platforms
  • Customer support providers
  • Social media platforms, where applicable

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Verify payments and transactions
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Process returns, refunds, replacements, and cancellations
  • Respond to questions and customer support requests
  • Detect and prevent fraud, abuse, unauthorized transactions, and security incidents
  • Maintain and improve our website and services
  • Understand website performance and customer interactions
  • Personalize website content and product recommendations
  • Send service-related communications
  • Send marketing communications where permitted
  • Measure and improve advertising performance
  • Maintain business, tax, accounting, and transaction records
  • Enforce our policies and contractual rights
  • Comply with legal and regulatory obligations
  • Establish, exercise, or defend legal claims

3. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we may process personal information on the following grounds:

Performance of a Contract

We process information necessary to:

  • Accept and fulfill your order
  • Receive payment
  • Arrange delivery
  • Provide customer support
  • Process returns, refunds, or replacements

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, including:

  • Operating and improving our store
  • Preventing fraud and abuse
  • Protecting our website and customers
  • Understanding business performance
  • Responding to customer inquiries
  • Maintaining appropriate business records

We consider the effect of such processing on your rights and interests.

Legal Obligations

We may process and retain information to comply with applicable:

  • Tax requirements
  • Accounting requirements
  • Consumer-protection laws
  • Payment regulations
  • Court orders
  • Law-enforcement requests
  • Other legal and regulatory obligations

Consent

We may rely on your consent for certain activities, including:

  • Non-essential cookies
  • Targeted advertising, where consent is required
  • Email or SMS marketing, where consent is required

You may withdraw your consent at any time, although this will not affect processing that occurred before consent was withdrawn.

4. How We Share Personal Information

We may share personal information with service providers that help us operate our business.

Shopify

Our online store is hosted and supported by Shopify. Shopify may process information necessary to provide ecommerce, checkout, security, analytics, fraud-prevention, and related platform services.

Payment Providers

Payment and transaction information may be shared with Shopify Payments, banks, card networks, and other payment providers used during checkout.

Fulfillment Warehouses and Shipping Carriers

We may share your name, shipping address, telephone number, email address, purchased products, and delivery instructions with:

  • Fulfillment warehouses
  • Product suppliers
  • Shipping carriers
  • Delivery partners
  • Logistics and tracking providers

This information is shared only as reasonably necessary to prepare, dispatch, deliver, track, return, or replace an order.

Technology and Customer Support Providers

We may share information with providers that support:

  • Website hosting
  • Email communications
  • Customer service
  • Fraud detection
  • Cybersecurity
  • Data storage
  • Technical maintenance
  • Order management

Analytics and Advertising Providers

Where enabled and permitted, we may use services provided by companies such as Google and other analytics or advertising platforms.

These providers may use cookies, pixels, device identifiers, and similar technologies to:

  • Measure website traffic
  • Understand customer interactions
  • Measure advertising performance
  • Prevent fraud
  • Display or personalize advertising, subject to applicable consent and opt-out requirements

Professional Advisers

We may share information with accountants, lawyers, insurers, auditors, banks, and other professional advisers where reasonably necessary.

Legal and Regulatory Disclosures

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law
  • Respond to a lawful government request
  • Respond to a court order or legal process
  • Protect our legal rights
  • Prevent fraud or security threats
  • Protect customers, the public, or our business

Business Transfers

If Troveloom or Mukarram Zaheer LTD is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Selling Personal Information

We do not sell customer contact information, such as names, email addresses, telephone numbers, or shipping addresses, to third parties for monetary payment.

Certain analytics or advertising activities may involve sharing limited online identifiers or website interaction information with advertising providers. Where required by applicable law, we will provide appropriate consent or opt-out controls.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used for:

Essential Functions

  • Keeping the website operational
  • Remembering cart contents
  • Supporting checkout
  • Processing payments
  • Preventing fraud
  • Maintaining security

Preferences and Functionality

  • Remembering customer preferences
  • Improving website functionality
  • Maintaining language or regional settings

Analytics

  • Measuring website traffic
  • Understanding how visitors use the website
  • Identifying errors and performance issues

Advertising

  • Measuring advertising campaigns
  • Limiting repeated advertisements
  • Understanding whether advertising resulted in a visit or purchase
  • Personalizing advertising where legally permitted

Where required, non-essential cookies will not be activated until appropriate consent has been obtained.

You can manage cookies through our website privacy settings, cookie banner, or your browser settings. Blocking certain cookies may affect some website features.

7. Marketing Communications

Where permitted, we may send marketing communications about:

  • Products
  • Promotions
  • Store updates
  • Special offers
  • Abandoned carts or checkout reminders

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message.

You may also contact us at support@troveloom.com to update your marketing preferences.

Unsubscribing from marketing does not prevent us from sending necessary service communications regarding your account, order, payment, delivery, return, refund, or security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The duration of our customer relationship
  • Order fulfillment and customer support requirements
  • Tax and accounting obligations
  • Payment and fraud-prevention requirements
  • Return, refund, and chargeback periods
  • Legal limitation periods
  • Dispute resolution
  • Regulatory requirements

When personal information is no longer reasonably required, we may delete, anonymize, or securely restrict access to it, subject to applicable legal obligations.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Our website and checkout use encrypted HTTPS connections where supported.

However, no internet transmission, database, payment system, or storage method can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account password and for informing us if you suspect unauthorized access to your account.

10. International Data Transfers

Mukarram Zaheer LTD is established in the United Kingdom, while Troveloom serves customers and uses fulfillment and service providers in the United States and potentially other countries.

Your information may therefore be transferred to, stored in, or processed in countries other than the country in which you live.

Where required by applicable law, we take reasonable steps to use recognized safeguards for international personal-data transfers.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Request a portable copy of eligible information
  • Withdraw consent
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising activities
  • Appeal certain privacy-request decisions
  • Submit a complaint to a data-protection authority

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact:

support@troveloom.com

Please include enough information for us to verify your identity and locate the relevant records.

We will not discriminate against you for exercising a privacy right available under applicable law.

12. United Kingdom and European Privacy Rights

Individuals covered by applicable United Kingdom or European data-protection laws may have rights including access, correction, deletion, restriction, objection, and data portability.

You may also have the right to complain to your applicable supervisory authority.

For the United Kingdom, the supervisory authority is the Information Commissioner’s Office.

13. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on eligibility and applicable law, these may include rights to:

  • Access personal information
  • Correct personal information
  • Delete personal information
  • Obtain a portable copy
  • Opt out of certain targeted advertising
  • Opt out of certain transfers legally treated as a sale or sharing
  • Appeal a denied privacy request

Requests can be submitted to support@troveloom.com.

14. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, contact us at support@troveloom.com so that we can review and, where appropriate, delete the information.

Products intended for children must be purchased by an adult.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of third-party websites. You should review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • Changes to our services
  • Changes to our technology
  • New service providers
  • Legal or regulatory developments
  • Changes to our data practices

The revised policy will be posted on this page with an updated “Last updated” date.

Where required by law, we may provide additional notice of material changes.

17. Contact Us

For questions, privacy requests, or complaints regarding this Privacy Policy, contact:

Troveloom
Operated by Mukarram Zaheer LTD

Legal business address:
11 Maple Avenue
Bolton, England, BL1 6DQ
United Kingdom

Email: support@troveloom.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time